Privacy Policy

This Privacy Policy applies to your access/use of the BorrowMe mobile application available through Google Play and Apple’s App Store (hereinafter "Mobile App") and the BorrowMe website located at (the "Website" or "Site") owned and operated by BorrowMe Ltd, a company formed and operating in Abu Dhabi Global Market (ADGM), in accordance with the federal laws of the United Arab Emirates (hereinafter "the Company", "we", "us", or "our"). The Mobile App and the Website are collectively referred to as "the App".

This Privacy Policy does not extend to your use of any third-party websites or services that are not owned or operated by the Company. This Privacy Policy should be read in conjunction with our Terms of Use. Unless expressly defined otherwise in this Privacy Policy, the words used herein shall have the same meaning as defined in our Terms of Use.

Information we collect

Personal Information

Personal information refers to information that can be used to identify you as an individual. The personal information we collect from you includes, but is not limited to:

  • Contact information such as your full name, e-mail address, phone number and other personal information that you submit when signing up for a user account or when completing your user profile on the App;
  • User Content information such as photos and description you submit when you create a Listing, information you submit when you make a Booking or the content of any ratings or reviews you publish on the App;
  • Your geolocation information when you permit us to access your exact device location;
  • Support request information such as your name, e-mail address, and the content of your message;
  • Information that you provide us when you participate in our surveys.

Any information that is either aggregated or anonymised for statistical analysis purposes cannot be used to identify you, therefore, such information is not regarded as personal information.

Non-Personal Information

Non-personal information includes, but is not limited to, your IP address, your browser or device information such as your operating system. When you make use of our Services, we as well as our service providers collect some non-personal information from you through the use of cookies, log files and other similar technologies.


We use cookies to improve your user experience on our Website. Cookies help us understand how you use our Website, including information such as how often you visit our Website, the time and duration of your visit, and how you navigate through our Website. Cookies also improve user experience by saving our users time by remembering their login credentials and enabling them to log into their user account when they return to the Website.

We may use Google Analytics to improve our understanding of how users interact with our Website. Google Analytics is owned and operated by Google LLC. Google Analytics uses cookies that are stored on your device for the purpose of evaluating your use of our Website. You have the choice to decline these cookies by installing the browser plug-in available here. Please note that disabling cookies may lead to poor user experience.

Use of your personal information

We use your personal information to:

  • Contact you as and when required during the course of delivering our Service to you, including sending you any communication relating to your transactions on the App;
  • Enable you to securely log into your user account and make use of the Services such as creating Listings or Booking Items through the App, communicating with other Users, leaving rating and review;
  • Respond to your support requests and enquiries;
  • Enforce our Agreement with you;
  • Fulfil our legal obligations;
  • Improve our Services and your user experience;
  • Prevent any illegal activities on the App;
  • Send you marketing communication, promotional offers, or surveys if you have subscribed to receive direct marketing communication from us;
  • For our internal business analysis purposes;
  • To protect and/or assert our legal rights or to defend any claims against us; and
  • For any other purposes that are compatible with the aforementioned purposes.


If you opt-in to receive marketing communication from us, we may send you newsletters, surveys and other similar promotional communication. If you do not wish to receive such communication, you can change your communication preference in your user account settings; alternatively, you can opt-out by clicking the unsubscribe link at the bottom of our e-mail.

We will not send any promotional content to you once you opt-out, however, you may still receive transactional, system and policy-related notices via e-mail and your information will remain on our e-mail distribution tool for the entire duration that your user account is active.

Accessing your personal information

You can easily access and edit your personal information by signing into your user account on the App. If you would like to request rectification or deletion of your personal information, please send us an e-mail at


We take all reasonable and commercially viable steps to protect your personal information against any loss, unauthorised access, and destruction.

Although we make our best effort to protect your personal information, no transmission of information over the internet or digital storage is absolutely secure; therefore, we are unable to offer any guarantees as to the security of your personal information.

Third-Party Links

We will clearly identify any links to third-party sites on our App. When you click on these third party links, you will be redirected to the Website that is owned and operated by a third-party. These third-party websites are governed by their own legal policies and agreements, and we encourage you to review their Terms and Privacy Policy before you make use of their services.

We cannot be held liable for your use and access of such third-party sites or for any information or content made available by such third-party sites. Any presence of third-party links on our App does not indicate an endorsement or recommendation of such third-party by the Company, and your access/use of these sites or services offered by third-party sites is solely at your own risk.


We reserve the right to update this Privacy Policy to reflect our new privacy practices. We encourage you to periodically review this Privacy Policy to familiarise yourself of all relevant changes. When we make any material changes to this Privacy Policy, we will notify you by posting the updated Privacy Policy on this page. Your continued use of the Service after we post the updated Privacy Policy will constitute an express acceptance of such changes by you.

Children’s Privacy

We do not knowingly collect any personal information from children who are under the age of 13. If you are the parent or legal guardian of a child under the age of 13 years, who has submitted any personal information through our App, please contact us at

Contact us

If you have any questions, comments, or enquiries regarding this Privacy Policy, please contact us at the contact information provided hereunder: